Can we increase the resource allocation limit?

No, as this is shared server, we had to fixed limit so that other sites don’t get affected because of one account. If any website is exceeding resource usage and showing errors, you need to move that site to single VPS or dedicated server.
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What about the backup?

We take weekly backup of all accounts.

Where is the server located?

Server is located in Los Angeles, USA. and Hyderabad, INDIA

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